Refund policy

You may request a return of new and uninstalled merchandise within 30 days of receiving your order. Returns requested after 30 days will not be accepted.

To be eligible for a return, merchandise must be in the same condition in which it was received, uninstalled, complete, in its original packaging, and in resalable condition as determined by Cobra Performance. You’ll also need the receipt or other proof of purchase.

For returns based on preference, fitment, ordering error, or a change of mind:

• Original shipping charges are non-refundable.
• Customers are responsible for the cost of return shipping.
• A restocking fee of up to 20% may apply at our discretion.

The restocking fee does not apply to merchandise that is defective, damaged, or incorrectly shipped by Cobra Performance.

To start a return
You can contact us or request a return through your customer account.

Approved returns should be sent to:

Cobra Performance
ATTN: Returns
777 Arnold Drive, Suite 100
Martinez, CA 94553

Please send us your return shipment tracking number so we know when to expect your package.

Items returned without first requesting a return may not be accepted.

You can always contact us with any return questions.

 

Damages and issues
Please inspect your order when it arrives. If an item is defective, arrives damaged, or you receive an incorrect item, contact us immediately so Cobra Performance can evaluate the issue and make it right.

Damaged shipments may require photographs of the merchandise, shipping box, packing materials, and any damaged or crushed components. Please retain all boxes and packaging until the issue has been resolved.

Do not return damaged or defective merchandise unless we instruct you to do so.

Returns involving defective, damaged, or incorrectly shipped merchandise are handled separately from discretionary returns and are not subject to the standard restocking fee.

 

Exceptions / non-returnable items
Refunds will not be issued for merchandise that has been installed, used, damaged after delivery, altered, incomplete, custom, personalized, or special-order merchandise.

Gift cards and items specifically identified as final sale are also non-returnable.

Please contact us if you have questions about whether a specific item is eligible for return.

 

Exchanges
Please contact us before returning merchandise for an exchange.

Original shipping charges are non-refundable, and customers are responsible for return shipping on discretionary exchanges. We generally do not charge a restocking fee when eligible merchandise is exchanged.

 

European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, merchandise must be returned in the same condition in which it was received, unused, uninstalled, complete, and in its original packaging. You’ll also need the receipt or other proof of purchase.

 

Refunds
Once Cobra Performance receives and inspects your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges are not refunded on discretionary returns.

If more than 15 business days have passed since Cobra Performance approved your refund, please contact us at sales@csxparts.com.